Post-Brexit Shipping Situation
1. Shipping to the EU: Due to post Brexit change in Customs and Procedures, you will be charged an import duty and VAT which varies per the country of residence (for e.g., 10% for Italy as of March 2021). Shipping of the artwork into the EU can therefore take up to 5 weeks from the time they have been posted from the UK due to new procedures put in place.
2. Post-Brexit Import Duty & VAT for Italy is 10% of the value of the goods (as of March 2021) which has been included in this invoice and charged upfront. This amount will be paid by Kovet.Art to Italian Customs to ensure the artwork moves through customs efficiently. Kovet.Art will be in close contact with customs and shipping and will keep the client informed of the shipping process throughout.
3. Businesses with a VAT registration number can claim back the VAT or import duty & VAT, as applicable, from your local revenues and customs department when you file your tax returns. Please reach your local accountant for further details. In this case, please provide us your Business Name and VAT registration number so we can invoice the charges to your business not your personal address.
COVID-19 Shipping Situation
Our assigned carriers may have temporary adjustments for Time Definite International services arising from the COVID-19 pandemic situation.
Can you ship to a PO Box?
We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
How does shipping work?
For most artwork, the shipping price is shown to you at checkout. Simply select your location and our shipping calculator will tell you how much it will cost to deliver the artwork to you. Some oversize items may require custom shipping quotations depending on your location.
All artworks are shipped directly from our artists’ studios. Shipping is therefore the responsibility of the artist. KOVET.ART supervises the shipping process, ensuring that the artist delivers on time. KOVET.ART does not pack or ship the Property or provide any insurance in relation thereto. KOVET.ART will, on your behalf and at your expense, procure shipping services by third party shippers. The shipper will ship the artwork as your agent to the address designated by you. KOVET.ART shall not be liable for any damaged or lost Property, which shall remain the responsibility of the third party shipping companies.
When will my order be shipped and delivered?
Processing and shipping times may vary according to the purchased artwork, its origin, and the shipping destinations. Most orders are processed and shipped within a week. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks, packages should not be left unattended, and we strongly advise you to check that the packaging of the artwork is in a good condition before approving a delivery. We will accept a signature of anyone present at the address.
How can I track my order?
As soon as you purchase your artwork, KOVET.ART will keep you updated on your order status via email. The moment your artwork is shipped, you’ll receive a tracking number.
Do I need to pay import duties and taxes? How are they calculated?
International shipments are subject to duty and tax as determined by the customs of the importing country. If you are unsure, please contact your local customs department for further information before placing your order. You will be responsible for payment of those duties and taxes.
How can I cancel an order?
If you would like to cancel your order, please email us at info@kovet.art with your order number and reason for return.
According to UK & EU Law You have 14 days to request a refund as of the moment you receive the item. You must then return the item within 14 days from the day you requested a refund and you must pay for the cost of returning the item. Refunds will be sent within 14 days from the date the work arrives at its original location. However, if the returned item is damaged KOVET.ART has the right to deduct the cost of this damage with photographic evidence.
How do refunds and returns work?
According to UK & EU Law You have 14 days to request a refund as of the moment you receive the item. You must then return the item within 14 days from the day you requested a refund and you must pay for the cost of returning the item. Refunds will be sent within 31 days from the date the work arrives at its original location. However, if the returned item is damaged KOVET.ART has the right to deduct the cost of this damage.
What is the return and refund policy?
We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us at info@kovet.art. We’ll gladly offer you a store credit within 14 days of receipt of the artwork.
Please note that the cost to ship the artwork back remains your responsibility.
How do I ship an artwork I would like to return?
To return an artwork, please follow the following guidelines:
Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
Email all shipping details including tracking number to info@kovet.art
Please note that KOVET.ART is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipment when returning artwork.
What should I do when receiving a damaged artwork?
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
In the unfortunate event that your order arrives damaged, we ask you to take a picture of the of the shipping container it arrived in and the artwork itself and email us immediately at info@kovet.art, quoting your order number and state whether you would like a replacement or a refund. We will be quickly in touch, and will organise the return of the artwork.
Who will pay for the return shipment costs?
Unless you return an artwork damaged before delivery, the return shipment costs remain your responsibility.