How do I place an order?
1 - Click on “Purchase” to add selected artwork to your cart
2 - Sign in or create an account on KOVET.ART
3 - Fill in “Shipping Address”
4 - Select your “Shipping Options” and click “Continue”
5 - Fill in your Credit Card Information in the “Payment” section
6 - Fill in your billing address. If your billing address is the same as your shipping address listed above, check the box "Use shipping address.” If you have a different Billing Address, untick the box and enter the information below
7 - Click on "Continue".
8 - Click on "Purchase".
Can I view an artwork prior to purchase?
Artworks are stored at our artist’s studios, so we are unable to arrange viewing before purchasing. However, in some cases, depending on the artist and customer’s location we might be able to accommodate a viewing. Do not hesitate to contact us at info@kovet.art for more information.
Where can I have my order delivered?
Your items can be delivered anywhere in the world, expect North Korea, Sudan, Syria, Iraq, Iran and Cuba.
Please note that once your order reaches its destination, it may be subject to VAT or other customs fees. These charges are beyond our control and you will be responsible for paying them. You can have your order delivered to the address of your choice: your home, a friend's house or your workplace. Please note, however, that someone must be present to receive your delivery. If your shipping address is different to your billing address, you can specify this at the checkout.
What are my framing options?
KOVET.ART does not offer artwork framed. If you are interested in framing, please get in touch with our support team and they can guide you through your options.
What payments methods does KOVET.ART accept?
KOVET.ART is a fully transactional and secure e-commerce platform, which accepts Visa, MasterCard, Maestro, American Express and PayPal.
In which currency can I make payments?
All prices are fixed in British Pounds and that all purchases are processed in British Pounds only.
Can you ship to a PO Box?
We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
How does shipping work?
For most artwork, the shipping price is shown to you at checkout. Simply select your location and our shipping calculator will tell you how much it will cost to deliver the artwork to you. Some oversize items may require custom shipping quotations depending on your location.
All artworks are shipped directly from our artists’ studios. Shipping is therefore the responsibility of the artist. KOVET.ART supervises the shipping process, ensuring that the artist delivers on time. KOVET.ART does not pack or ship the Property or provide any insurance in relation thereto. KOVET.ART will, on your behalf and at your expense, procure shipping services by third party shippers. The shipper will ship the artwork as your agent to the address designated by you. KOVET.ART shall not be liable for any damaged or lost Property, which shall remain the responsibility of the third party shipping companies.
When will my order be shipped and delivered?
Processing and shipping times may vary according to the purchased artwork, its origin, and the shipping destinations. Most orders are processed and shipped within a week. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
COVID-19 Shipping Situation
Our assigned carriers may have temporary adjustments for Time Definite International services arising from the COVID-19 pandemic situation.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks, packages should not be left unattended, and we strongly advise you to check that the packaging of the artwork is in a good condition before approving a delivery. We will accept a signature of anyone present at the address.
How can I track my order?
As soon as you purchase your artwork, KOVET.ART will keep you updated on your order status via email. The moment your artwork is shipped, you’ll receive a tracking number.
Do I need to pay import duties and taxes? How are they calculated?
International shipments are subject to duty and tax as determined by the customs of the importing country. If you are unsure, please contact your local customs department for further information before placing your order. You will be responsible for payment of those duties and taxes.
How can I cancel an order?
If you would like to cancel your order, please email us at info@kovet.art with your order number and reason for return.
According to UK & EU Law You have 14 days to request a refund as of the moment you receive the item. You must then return the item within 14 days from the day you requested a refund and you must pay for the cost of returning the item. Refunds will be sent within 14 days from the date the work arrives at its original location. However, if the returned item is damaged KOVET.ART has the right to deduct the cost of this damage with photographic evidence.
How do refunds and returns work?
According to UK & EU Law You have 14 days to request a refund as of the moment you receive the item. You must then return the item within 14 days from the day you requested a refund and you must pay for the cost of returning the item. Refunds will be sent within 31 days from the date the work arrives at its original location. However, if the returned item is damaged KOVET.ART has the right to deduct the cost of this damage.
What is the return and refund policy?
We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us at info@kovet.art. We’ll gladly offer you a store credit within 14 days of receipt of the artwork.
Please note that the cost to ship the artwork back remains your responsibility.
How do I ship an artwork I would like to return?
To return an artwork, please follow the following guidelines:
Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
Email all shipping details including tracking number to info@kovet.art
Please note that KOVET.ART is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipment when returning artwork.
What should I do when receiving a damaged artwork?
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
In the unfortunate event that your order arrives damaged, we ask you to take a picture of the of the shipping container it arrived in and the artwork itself and email us immediately at info@kovet.art, quoting your order number and state whether you would like a replacement or a refund. We will be quickly in touch, and will organise the return of the artwork.
Who will pay for the return shipment costs?
Unless you return an artwork damaged before delivery, the return shipment costs remain your responsibility.
How do I know that what I am buying is an authentic work of art?
Every work on KOVET.ART is an authentic work of art. This is verified by the curators who bring the artists to the platform. All artworks are signed by the artist and delivered with a certificate of authenticity.
If I love an artist’s work, can I get a piece in a special size or can I commission a new work?
We’d be happy to discuss a special request or potential commission with the artist on your behalf. Please reach out to info@kovet.art. KOVET.ART will provide the artist guidance and ensure that you are satisfied with the special request. KOVET.ART will also facilitate any production, payment processing, insurance, and shipping requirements.
I’m an artist, how can I join KOVET.ART and sell my work?
KOVET.ART is open to all artists from the new and emerging art markets. Please see contact page.